Give customers a reason to stay before they walk out the door. Cancellation Discounts are now live, meeting subscribers with an offer the moment they try to cancel instead of just letting them go.
How it works
When a customer starts to cancel a subscription, they see a discount offer with the title and message you wrote, showing the discounted price alongside their current price with a line through it. They can accept the offer and keep their subscription at the lower price for the number of payments you set, or continue with cancelling. The discount is only shown if it would actually save them money, so a customer with a better coupon already applied won't see a worse offer.
Where to turn it on
Go to Settings > Customer Payments and turn on Offer discount before cancellation (requires Enable customers to self-cancel their subscriptions to also be on). Set your discount percentage, the number of payments it applies to, and optionally restrict it to once per customer per subscription. Available for subscriptions paid through Kajabi Payments only.
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