Your email automations just got smarter, safer, and easier to trust. You now have more control over when automation emails go out and who keeps receiving them, so your audience gets the right message at the right time and nothing they no longer need.

You must be using the updated visual workflows to gain access to this functionality. Learn how to update Automations

Link by Stripe is now live for everyone using Kajabi Payments. If your buyers have ever abandoned a checkout because they had to re-type their card details, this one’s for you.

Link is a digital wallet built by Stripe. Customers who already have a Link account can pay without re-typing their card details, and Link autofills right inside your existing checkout. No new page, no redirect.

Link isn’t on by default. You choose where it shows up by turning it on for each offer, cart, or invoice. Link follows card, so if card is disabled, Link is too. US Heroes can also accept Link instant bank payments, which are priced below card processing.

Open an offer, cart, or invoice and turn on Link under Additional payment options.

Give customers a reason to stay before they walk out the door. Cancellation Discounts are now live, meeting subscribers with an offer the moment they try to cancel instead of just letting them go.

When a customer starts to cancel a subscription, they see a discount offer with the title and message you wrote, showing the discounted price alongside their current price with a line through it. They can accept the offer and keep their subscription at the lower price for the number of payments you set, or continue with cancelling. The discount is only shown if it would actually save them money, so a customer with a better coupon already applied won't see a worse offer.

Go to Settings > Customer Payments and turn on Offer discount before cancellation (requires Enable customers to self-cancel their subscriptions to also be on). Set your discount percentage, the number of payments it applies to, and optionally restrict it to once per customer per subscription. Available for subscriptions paid through Kajabi Payments only.

Let customers pause their own subscription instead of cancelling. Customer self-pause is now live, giving members a self-serve break so cancellation isn't their only option when they need to step away.

From their Billing page, a customer selects Pause subscription and picks how long to pause for. The pause takes effect at the end of their current billing cycle, so they keep access through what they've already paid for, then resumes automatically on the date they chose (or they can resume manually anytime if no end date is set). While paused, no payments are charged.

Go to Settings > Customer Payments and turn on Enable customers to pause their subscriptions. From there you can set a maximum pause duration and limit how many times a customer can pause in a year. Available for subscriptions paid through Kajabi Payments and Stripe (not PayPal, and not payment plans).

Automation emails are catching up to broadcasts and sequences. You can design a branded email inside a "Send an email" node, see how each automation email is performing on the canvas, and turn a single email off without deleting it.

A now sits at the top of the page, allowing you to see analytics for the overall automation and for your automation emails. Analytics mode is read-only, so nothing can be changed by accident.

Navigate into your automations and you'll see the option to switch to mode, as well as the option to select when working on an email:

You must enable visual workflows to access this update: How to upgrade

The Payment balance summary by month report is now live for everyone using Kajabi Payments. If you've ever tried to answer "what did I actually earn last month" by exporting transactions and adding up columns by hand, this one's for you.

For each month in the range you choose, the report shows your opening balance, your closing balance, and the activity that moved it between them, including charges, refunds, fees, and payouts. Set your date range and download it to hand off to a bookkeeper or file with your books.

Go to → and click Balance Report in the upper right of the All Payouts section. You can also find it under → → .

Duration pausing is now live. Pausing a customer's subscription or payment plan used to mean tracking the return date yourself and remembering to resume. Now you can set the date up front and let Kajabi handle it.

A new Pause until a specific date option lets you pick a resume date, and Kajabi restarts billing automatically when it arrives

You can change the resume date without resuming and re-pausing first

Available for subscriptions and payment plans processed through Kajabi Payments or Stripe

Open the subscription or payment plan, click More Actions (…), and select Pause Payments

Pay off payment plans early using Kajabi Payments! If you've ever had a customer ask to settle their remaining balance and then had to handle it manually outside Kajabi, this one's for you.

You can now collect the full remaining balance on an active payment plan in a single charge, with the option to apply a discount first as an incentive to pay off early. Once the charge goes through, the remaining installments are cancelled and the plan moves to Completed.

Open any contact, go to their Purchases tab, select the payment plan, click More Actions, and select Pay off payment plan. You can also get there from Sales → Payment Plans.

Walk your entire buying experience the way a customer would, from the checkout page through order bumps, upsells, account setup, and the post-purchase page, without processing a real transaction. Nothing is charged, no member or contact is created, and no emails, automations, or webhooks fire.

Click Preview on any offer and your real checkout page opens in test mode. Payment fields are optional, so you can submit without a card, and a toolbar tracks your progress through each step of the flow.

At the end, a summary shows exactly what would have happened: every offer granted, email sent, automation triggered, and webhook fired, each linked to the setting behind it so anything that looks wrong takes one click to fix.

Available on offers using enhanced checkout.