Let customers pause their own subscription instead of cancelling. Customer self-pause is now live, giving members a self-serve break so cancellation isn't their only option when they need to step away.
How it works
From their Billing page, a customer selects Pause subscription and picks how long to pause for. The pause takes effect at the end of their current billing cycle, so they keep access through what they've already paid for, then resumes automatically on the date they chose (or they can resume manually anytime if no end date is set). While paused, no payments are charged.
Where to turn it on
Go to Settings > Customer Payments and turn on Enable customers to pause their subscriptions. From there you can set a maximum pause duration and limit how many times a customer can pause in a year. Available for subscriptions paid through Kajabi Payments and Stripe (not PayPal, and not payment plans).
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