Reduce failed payments by notifying customers before a recurring charge is processed. Set your timing, choose which offers it applies to, and Kajabi takes care of the rest.
How it works
Once enabled, Kajabi checks all active subscriptions and payment plans, and sends a reminder email to customers whose next billing date falls within your configured window. Each subscription is evaluated independently, so customers with multiple active subscriptions will receive a separate reminder for each.
How to turn it on
To enable, go to Settings -> Customer Payments, scroll to the Payment reminder emails section and enable upcoming payment reminders.
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